Illustrative scenario. Numbers and outcomes here reflect realistic patterns for this industry, not a specific customer engagement. We’ll publish named, attributed case studies once early customers have given us permission.
Property Management & Strata · case study
Strata committee clears 18 months of levy arrears
Inner-Sydney mixed-use strata scheme, 87 lots, governed under the NSW Strata Schemes Management Act 2015.
Challenge
The strata scheme had ~$74k of accumulated levy arrears across 11 lots, some dating back 18 months. Previous attempts via the strata manager’s default agency had recovered partial amounts at high cost (28% commission, $50/letter), and two matters had been adjourned at NCAT due to documentation gaps in the prior recovery sequence.
Approach
Adeva Pro took over recovery with NSW Strata Schemes Act-aligned messaging and a documented audit trail at every step. Lot-owner outreach was via the strata manager’s branding to keep committee dynamics intact. Hardship pathway visible for owner-occupiers on documented hardship. NCAT-ready documentation pack generated for any matter requiring escalation.
Result
Within 120 days, 9 of the 11 arrears matters were cleared in full or settled on documented payment plans. The two remaining matters were filed at NCAT with complete prior-recovery documentation; both resolved in favour of the strata scheme without adjournment. Total recovery cost was approximately a third of what the previous agency would have charged.
Key takeaways
- State Strata Act-aware messaging avoided procedural risk.
- NCAT-ready documentation prevented adjournments.
- Strata-manager-branded outreach preserved committee dynamics.
- Hardship pathway made one settlement possible that would otherwise have escalated.
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