Healthcare debt recovery

Patient-account recovery without bedside-manner damage.

Dental, allied health, specialist, and clinic groups recover gap fees and out-of-pockets without alienating patients you'll see again next week. Hardship-aware, AHPRA-cognisant, contingency-only.

fee unless we recover

AHPRA

record-keeping aligned

Patient-safe

tone of voice

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Why traditional recovery breaks for Healthcare & Allied Health.

Patients you want to keep — recovery has to preserve the clinical relationship.
Many balances are small ($100-$800) where flat-fee or 30% agency models destroy the economics.
Hardship is genuinely common; punitive recovery can be reportable to the AHPRA.
Reconciliation against PMS systems (Best Practice, Medical Director, Dental4Windows) is manual and error-prone.

How we do it differently.

Patient-respectful tone

Communications written to preserve the clinical relationship — firm on the debt, soft on the person. We're a debt platform, not a debt-shaming platform.

Genuine hardship workflow

First-class hardship pathway that pauses collection. Documented for AHPRA-aligned record-keeping if questions ever arise.

Contingency-only — works for small balances

We charge nothing if we don't recover, and our percentage is materially lower than 25-30% medical-debt agencies. Small balances become economic to chase again.

Customer voice

What finance teams tell us

Switching off our old agency saved us roughly 28% on every recovered dollar in the first quarter — and I stopped getting angry-customer phone calls forwarded to me.

Sarah K. CFO, mid-size plumbing wholesaler

Our debtors used to ghost a 1300 number. Now they pay through a portal in their pyjamas at 11pm. Recovery rate's up, calls volume is down, and the tone of the whole thing feels less like a fight.

Daniel R. Head of Finance, regional ISP

The hardship workflow alone justified the switch. We had two genuinely struggling customers this quarter and our previous agency would have just kept hammering. We kept the relationship.

Jenna T. Operations Manager, allied-health clinic group

Frequently asked questions

Will this damage our patient relationships?

No. Our messaging is explicitly designed for ongoing clinical relationships. We don't use shame, urgency, or pressure tactics — both because they don't work and because the AHPRA can take a dim view of them.

Can you integrate with our practice management software?

Yes via CSV upload or API. We support flows for Best Practice, Medical Director, Dental4Windows, Cliniko, Power Diary, and Halaxy. Reconciled payments flow back as paid invoices.

What about Medicare and private health rebates?

We chase the gap only — the patient out-of-pocket portion. Rebated amounts and bulk-billed services are filtered out before any recovery activity starts.

See it on your own portfolio.

20-minute demo. We'll model recovery on your real data — no commitment.

Book a Demo