SaaS debt recovery

Recover failed subs without churning a future customer.

B2B SaaS, B2C subscriptions, and platforms recover failed payments and unpaid invoices with a workflow that converts dunning failures back into active customers — instead of writing them off and feeding them to an agency that takes 30%.

fee unless we recover

Sub-aware

reactivation logic

API

or CSV input

Request a Demo

Why traditional recovery breaks for SaaS & Subscriptions.

Stripe/Chargebee dunning has run out — and your CS team is too lean to chase manually.
B2B SaaS invoices over $5k stall in 'AP review' for months at a time.
Cancellations driven by failed payment, not lost interest — those customers are recoverable.
Traditional debt agencies don't speak SaaS — they treat $99/mo subs the same as $50k contracts.

How we do it differently.

Sub-savvy outreach

We understand 'card on file failed' is not the same as 'customer doesn't want to pay'. Our flow recovers the payment and reactivates the subscription, not just the dollars.

AP-savvy invoice chasing

For B2B invoices, our follow-up is calibrated to enterprise AP cycles — not a 7-day reminder cadence that gets ignored.

Contingency, not retainer

No flat fee per debt. No monthly minimum. We charge nothing if we don't recover, and our success fee is well below the 25-30% B2B-collections industry standard.

Customer voice

What finance teams tell us

Switching off our old agency saved us roughly 28% on every recovered dollar in the first quarter — and I stopped getting angry-customer phone calls forwarded to me.

Sarah K. CFO, mid-size plumbing wholesaler

Our debtors used to ghost a 1300 number. Now they pay through a portal in their pyjamas at 11pm. Recovery rate's up, calls volume is down, and the tone of the whole thing feels less like a fight.

Daniel R. Head of Finance, regional ISP

The hardship workflow alone justified the switch. We had two genuinely struggling customers this quarter and our previous agency would have just kept hammering. We kept the relationship.

Jenna T. Operations Manager, allied-health clinic group

Frequently asked questions

Can you reactivate the subscription, not just collect the debt?

Yes. Once the debtor pays via the portal, we can call back into your billing system (Stripe, Chargebee, Recurly, custom API) to update the card on file and reactivate the subscription. Recovered MRR, not just recovered dollars.

Do you handle international debtors?

We focus on Australian debtors. For international SaaS receivables we recommend a region-specific partner — happy to refer.

What's the typical recovery rate on dunning failures?

Materially better than passive dunning, because our debtor portal lets a customer settle in 2 minutes from a phone. Specific numbers vary by ARPU and customer base — we'll model it on your actual data during a demo.

See it on your own portfolio.

20-minute demo. We'll model recovery on your real data — no commitment.

Book a Demo