Telco debt recovery

Telco debt recovery, without the brand damage.

Mobile, NBN, broadband, and managed-services providers recover overdue accounts without the TIO complaints that come from heavy-handed legacy agencies. Branded, automated, and contingency-only.

fee unless we recover

TIO-aware

dispute routing

White-label

debtor experience

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Why traditional recovery breaks for Telco & ISPs.

TIO complaints volume balloons whenever a third-party agency gets aggressive — and they cost real money per complaint.
Mass-market accounts where 25–40% commission turns a small recovery into a loss.
Disputes over service issues blur the line between debt and complaint — your old agency can't tell the difference.
Brand erosion: a customer recovered by an aggressive agency is a customer lost forever.

How we do it differently.

Your brand on every touchpoint

Email, SMS, and the debtor portal all show your branding. Customers don't know they're dealing with a third party — and the experience doesn't make them want to switch carriers.

Dispute-aware routing

Service-issue claims auto-route back to your team rather than escalating in collections. Real debts continue; disputed debts pause. Fewer TIO surprises.

Contingency-only — much lower than 25-40%

We win when you win. Our success-only fee is materially lower than the legacy telco-collections rate card.

Customer voice

What finance teams tell us

Switching off our old agency saved us roughly 28% on every recovered dollar in the first quarter — and I stopped getting angry-customer phone calls forwarded to me.

Sarah K. CFO, mid-size plumbing wholesaler

Our debtors used to ghost a 1300 number. Now they pay through a portal in their pyjamas at 11pm. Recovery rate's up, calls volume is down, and the tone of the whole thing feels less like a fight.

Daniel R. Head of Finance, regional ISP

The hardship workflow alone justified the switch. We had two genuinely struggling customers this quarter and our previous agency would have just kept hammering. We kept the relationship.

Jenna T. Operations Manager, allied-health clinic group

Frequently asked questions

How do you reduce TIO complaint volume?

Our communications stay within ACMA Telecommunications Consumer Protections Code limits on contact frequency, tone, and timing. Disputes auto-route back to your team rather than escalating, which is the single biggest cause of TIO complaints from third-party agencies.

Can you handle bundled service debt (mobile + NBN + hardware)?

Yes. Multi-product accounts are presented to the debtor as a single statement with item-level breakdown — pay one, all, or build a plan that fits.

How is this cheaper than what we pay now?

Contingency only. No fee unless we recover. And our success rate is set materially below the standard 25–40% telco-collections benchmark — we'll send you the comparison on request.

See it on your own portfolio.

20-minute demo. We'll model recovery on your real data — no commitment.

Book a Demo