Adeva Pro

Utility debt recovery

Utility debt recovery without the regulator headaches.

Water, electricity, gas, and energy retailers recover overdue accounts with a hardship-first workflow that satisfies the AER, Essential Services Commission, and state-level consumer codes — and a contingency-only fee that doesn't bleed your margin.

0%
fee unless we recover
AER
hardship-aligned
24/7
self-service portal
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Why traditional recovery breaks for Utilities & Energy.

  • Hardship customers protected by AER + state-level rules — and your old agency's flat-fee approach can land you in front of a regulator.

  • Disconnection is the last lever, not the first. You need recovery that respects that.

  • High-volume, low-margin debts where 30%+ commission destroys the economics.

  • Reconciliation back to the billing system is fragile and manual.

How we do it differently.

Hardship-first by default

Built-in hardship arrangement workflow that pauses collection while a review is in progress. Documented decisions for the regulator if it ever asks.

Contingency-only — no win, no fee

We charge nothing if we don't recover. Compare that to the 25–35% commissions you're already paying. The maths gets very loud.

Real-time billing reconciliation

Every payment auto-reconciles back to the originating account. No more end-of-month spreadsheet purgatory.

Customer voice

What finance teams tell us

Switching off our old agency saved us roughly 28% on every recovered dollar in the first quarter — and I stopped getting angry-customer phone calls forwarded to me.

Sarah K. CFO, mid-size plumbing wholesaler

Our debtors used to ghost a 1300 number. Now they pay through a portal in their pyjamas at 11pm. Recovery rate's up, calls volume is down, and the tone of the whole thing feels less like a fight.

Daniel R. Head of Finance, regional ISP

The hardship workflow alone justified the switch. We had two genuinely struggling customers this quarter and our previous agency would have just kept hammering. We kept the relationship.

Jenna T. Operations Manager, allied-health clinic group

Frequently asked questions

Are you compliant with AER and state hardship codes?
Yes. Our hardship workflow follows the AER's Sustainable Payment Plans Framework and aligns with state-level codes (Essential Services Commission VIC, IPART NSW, ESCOSA SA). Decisions are logged for regulator review.
Do you handle disconnection-stage debts?
We handle pre-disconnection recovery and arrange payment plans before the disconnection lever needs to be pulled. We do not coordinate disconnections themselves — that stays with you.
How does pricing actually work?
Contingency-only. You pay a percentage of what we recover, and only if we recover. No retainers, no flat fees per debt, no setup cost. We are materially cheaper than the 25–35% commission rates traditional utility-debt agencies charge.

See it on your own portfolio.

20-minute demo. We'll model recovery on your real data — no commitment.

Book a Demo